Notification - change in Lufthansa Cargo process

Change of customs system and custodian location in FRA

As of today, Lufthansa Cargo Hub Frankfurt started working on a new customs system to interface to German customs. Some delays and longer waiting times than usual may have to be expected in import.

Please note, that with this change Lufthansa Cargo Frankfurt is using a new custodian location number with immediate effect. The new location code is 0001 for Frankfurt, the old one 0000 is no longer valid. Using old location code will result in severe delays both for import and export shipments


Expect some delays in picking up import shipments for the coming days.

Urgently update your records to show Lufthansa Cargo FRA custodian location as 0001 to be used with our EORI number, else export clearance in danger  

  • Increased waiting times during import/delivery
  • No export clearance possible
21. May, 2019
Your local sales office
Overview of process changes