Notification - change in Lufthansa Cargo process

Request for Written Statement of Europe region to be reported only via eServices
Europe & Türkiye

To ensure fast processing of enquiries and reduce waiting times in the Customer Service, we will accept requests for Written Statement only via eServices (Written Statement; available after Log-In), and not via e-mail anymore.


Register for eServices login, if not available yet.

  • Delays in processing statements, claims, tickets, etc.
01. September, 2023
Your local sales office
Overview of process changes