
Notification - change in Lufthansa Cargo process
Request for Written Statement of DACH region (Germany, Austria & Switzerland) to be reported only via eServices
AT;DE;CH
ALL
ALL
To ensure fast processing of enquiries and reduce waiting times in the Customer Service, we will accept requests for Written Statement only via eServices (Written Statement; available after Log-In), and not via e-mail anymore.
Authority
Register for eServices login, if not available yet.
- Delays in processing statements, claims, tickets, etc.
15. May, 2023
Permanent
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