Request for Written Statement of DACH region (Germany, Austria & Switzerland) to be reported only via eServices

Topic:

Affected export region(s):

AT;DE;CH

Affected import region(s):

ALL

Product:

ALL

What is changing:

To ensure fast processing of enquiries and reduce waiting times in the Customer Service, we will accept requests for Written Statement only via eServices (Written Statement; available after Log-In), and not via e-mail anymore.

Reasons:

Authority

To-do for customer:

Register for eServices login, if not available yet.

In case of disregard:

Delays in processing statements, claims, tickets, etc.

Valid from:

15. May, 2023

Valid until:

Permanent

Contact:

Your local sales office

Lufthansa Cargo | Networking the world.

Notification - change in Lufthansa Cargo process