Overview of process changes
All general cargo shipments shall be sent paperless to all Indian Lufthansa Cargo stations. No transport-relevant documentation is necessary for your eFreight shipment at import. (This applies to BLR, BOM, DEL, HYD and MAA.)
Please click “OnePager” for more details.
The European Union has imposed its latest sanctions package under EU Regulation 833/2014. The adoption of the 12th sanctions package requires compliance from Lufthansa Cargo and all airlines within the Lufthansa Group. Given the carriers' limited capacity to verify compliance with these sanctions for each consignment, the responsibility for due diligence primarily lies with the shipper and forwarding agent.
Effective 1 March 2024, all "VAL" shipments containing goods such as diamonds, jewelry or watches with incorporated diamonds must include the statement "not subject to restrictions of Reg. EU 833/2014". This statement serves as a confirmation from the forwarder that a comprehensive due diligence process has been completed.
All shipments containing diamonds missing this statement in their goods description will be held at the point of origin for additional scrutiny before they are approved and dispatched.
We appreciate your understanding and cooperation on this critical matter. Should you have any inquiries, please feel free to contact us at any time.
The ICS2 page on lufthansa-cargo.com is being discontinued.
The messaging guide on how to transmit ICS2 relevant data can now be found here.
As of 29. February 2024 the UAE National Advance Information Center (NAIC) requires 6 digit HS code on MAWB and HAWB level for UAE import, transit and export.
See also attached publication by NAIC.
4 digit HS code is required on MAWB level for all import to shipments to Morocco.
See also attached publication by IATA.
The first phase of the New Computerised Transit System (NCTS) 5 standard used for road transport in the EU, EFTA, Turkey, North Macedonia and the United Kingdom, must be implemented in Germany by latest 30th NOV 2023.
With the introduction of the new standard (Atlas 9.1) in Germany, the 8-digit customs tariff number (common nomenclature) will become a mandatory value, for all shipments being linked to an export accompanying document (ABD) and being put into such a transit procedure. Among other cases, a transit procedure is required when transporting EU/union goods across an EU border to or via an NCTS country (e.g. Switzerland, UK) per road feeder service.
This is mandatory at both HAWB and MAWB level.
To ensure fast processing of enquiries and reduce waiting times in the Customer Service, we will accept requests for Written Statement only via eServices (Written Statement; available after Log-In), and not via e-mail anymore.
To ensure fast processing of enquiries and reduce waiting times in the Customer Service, we will accept requests for Written Statement only via eServices (Written Statement; available after Log-In), and not via e-mail anymore.
Dear customer,
We would like to inform you that the embargo for all non-hybrid automobiles UN3166 will be lifted as of 24 August 9:00 LT Frankfurt, if the following requirements are met:
- New “Check sheet Automobiles” must be submitted prior a booking confirmation can be issued.,
- Please state “No hybrid electric automobile” on the MAWB / FWB under “Nature and quantity of goods” or “Handling Information.”
- The above MAWB entry for UN3166 automobiles will be validated by Lufthansa Cargo upon the DG acceptance check at the origin station.
Please be informed, that the existing embargo for automobiles/cars subject to UN3171 powered by lithium batteries remains in place.
The embargo also remains valid for automobiles/cars subject to UN3166, hybrid electric automobiles powered by both internal combustion engine / fuel cell and lithium-ion battery or lithium metal battery.
Our team is diligently working to address the situation and find solutions, that will allow us to lift the embargo for all automobiles (UN3166) again.
We sincerely regret the necessary adjustments and the inconvenience these measures may cause. Your understanding is greatly appreciated.
If you have any further questions, please contact your local Lufthansa Cargo team.
Yours sincerely,
Your Lufthansa Cargo Team
Shipments to / via Mexico require a pouch including the following documents:
- HAWB (if applicable)
- Commercial Invoice
- Packing List
- Others (if applicable)
Therefore, only EAP is allowed to / via Mexico.
The BUP Training Manual has been updated. The instruction of how to distribute piece weight (if needed) to properly consider floor load restrictions has been improved. Furthermore, pictures and figures have been added or changes to improve visualization of Do's and Don'ts.
The new BUP Training Manual and more documents related to Shipper Built ULDs (BUP, SMU) are available on our web page https://www.lufthansa-cargo.com/sbu
The ebooking user will receive a booking confirmation email, not only for queued bookings but for all created online bookings or booking changes. The email will be sent to the company account.
Additionally, rate and surcharge(s) will now be based on LAT as displayed and no longer on AWB issue date. This LAT will be fixed at time of goods acceptance and the charged amount will be accounted accordingly.
As per Brazilian Customs requirements, which become duty as of 01. July 2023, the Federal Tax Identification (CNPJ number in case of Legal Entities, CPF in case of Physical Person or PASSPORT in case of Physical Person without CPF/ tax ID) MUST be reflected in the FWB/XFWB message in OCI lines and has to be provided to the carrier prior to goods acceptance at origin.
The data shall always be in the following OCI field:
OCI/BR/CNE/T/XXXXXXXX
Following format is expected:
| Consignee Type | Example of Supplementary Customs Information in OCI: OCI/BR/CNE/T/…. | Required value format | Example of the complete OCI line |
| Legal Entity | CNPJ12345678901234 | CNPJ<number with 8 or 14 digits) | OCI/BR/CNE/T/CNPJ12345678901234 |
| Physical Person | CPF12345678901 | CPF<number with 11 digits> | OCI/BR/CNE/T/CPF12345678901 |
| Physical Person without a Tax ID / CPF | PASSPORT12345678AB24 | PASSPORT<alphanumeric up to 25 digits> | OCI/BR/CNE/T/PASSPORT12345678AB24 |
To ensure fast processing of enquiries and reduce waiting times in the Customer Service, we will accept requests for Written Statement only via eServices (Written Statement; available after Log-In), and not via e-mail anymore.
Uzbekistan authorities require commercial documents for all goods into UZ, like commercial invoice, contract, etc. Please also refer to the IATA TACT rules, Section 7 Information by Country
As previously informed, the European Union is implementing a new Customs security and safety program “Import Control System 2 (ICS 2)”.
Release 2, applicable as of March 1st 2023, is relevant for all air cargo and airmail shipments with origin in a third (non-EU) country with destination or transit in the EU.
Lufthansa Cargo has been well prepared for the ICS2 requirement and has adapted existing processes and several IT systems to ensure the on-time compliance to the authorities´ regulation. We would like to thank you for your support and active cooperation in preparing for the ICS2 implementation.
However, we were informed in the afternoon of FEB 28th 2023, that the European Commission made a significant last-minute change regarding the transition strategy to Release 2: Carriers operating direct flights from non-EU countries to EU member states not ready for ICS 2, were strongly recommended to request for a deployment window, in order to maintain safety and security across the EU.
Our main focus is to ensure a smooth shipment flow under the ICS2 regulation. This is why we decided to follow the recommendation by EU authorities and have applied for and been granted a deployment window until latest 30th June. This is to accommodate the fact that our network includes several EU member states not yet ready for ICS2-implementation.
As previously communicated in EU Import Control System (ICS) 2 | Lufthansa Cargo (lufthansa-cargo.com) Import Control System 2 will be going live in March 2023. Affecting all freight and airmail from thid countries, with transit or import to EU, Switzerland and Norway.
From March Lufthansa Cargo will not accept affected shipments without 6digit HS code. Trader Identification number (EORI or third country TIN) are required if assigned to consignee.
Due to repeated issues brought to our attention by different customs authorities we would like to emphasize the following:
HAWB data provided to the carrier must match the House data provided to customs for clearance purposes at the destination.
Example given: if 50 House bills are customs cleared at destination, carrier must also report 50 HAWBs to customs from our side. Else carrier fines shall be passed on to customer.
The carrier must provide HS code (for direct shipments on AWB level, or HAWB level in case of consol), commercial invoice and packing list to South African customs for all shipments transiting JNB, continuing by truck to DUR and PLZ.
Effective 15th March 2022, the transportation of cargo on the A321 freighter will be possible. Please note that, for temperature sensitive goods, temperature control cannot be guaranteed.
On intercontinental flights ex HUB (FRA, MUC, VIE, BRU), the Capacity Guarantee (Capacity Guarantee, not booking confirmation, which is unchanged) will be reintroduced with currently adjusted values. The following values apply temporarily to the capacity guarantee:
- Wide Body:
- Up to 3 hrs before LAT: 0,6 cbm and 100kg
- Freighter:
- Up to 3 hrs before LAT: 2,5 cbm and 500kg
This does not apply to our Emergency product, which is still possible without restrictions. Further details on our products and the capacity guarantee can be found under www.lufthansa-cargo.com/de/produkte.
Auf den Interkontinentalflügen ex HUB (FRA, MUC, VIE, BRU) wird die Kapazitätsgarantie (Capacity Guarantee, nicht zu verwechseln mit einer Buchungsbestätigung, die unverändert ist) mit derzeit angepassten Werten wieder eingeführt. Folgende Werte gelten vorübergehend für die Kapazitätsgarantie:
- Wide Body:
- bis 3 Std vor LAT: 0,6 cbm und 100kg
- Frachter:
- bis 3 Std vor LAT: 2,5 cbm und 500kg
Davon ausgenommen ist unser Emergency Produkt, welches weiterhin ohne Einschränkungen möglich ist. Nähere Details zu unseren Produkten und zur Kapazitätsgarantie finden sie unter www.lufthansa-cargo.com/de/produkte.
The carrier must provide certain data on MAWB and HAWB level to Brazil customs. This includes some accounting information not contained in the Consol Manifest or FHL.