Notification - change in Lufthansa Cargo process

Request for Written Statement to be reported only via eServices
Germany
ALL
ALL

To ensure fast processing of enquiries and reduce waiting times in the Customer Service, we will accept requests for Written Statement only via eServices (Written Statement; available after Log-In), and not via e-mail anymore. 

Other

Register for eServices login, if not available yet. 

  • Delays in processing statements, claims, tickets, etc.
01. July, 2022
Permanent
Your local sales office
Overview of process changes