Notification - change in Lufthansa Cargo process
To ensure fast processing of enquiries and reduce waiting times in the Customer Service, we will accept Missing/Found Cargo case requests only via eServices (Contact Customer Solutions Team; available after Log-In), and not via e-mail anymore (same as AWB Amendment).
Proactive information about MSCA/FDCA shipments from CST to the customer is not affected by this.
Register for eServices login if not available yet. report missing/found cargo only via eServices
- Delays in processing statements, claims, tickets, etc.