Notification - change in Lufthansa Cargo process

Missing/Found Cargo to be reported only via eSErvices

To ensure fast processing of enquiries and reduce waiting times in the Customer Service, we will accept Missing/Found Cargo case requests only via eServices (Contact Customer Solutions Team; available after Log-In), and not via e-mail anymore (same as AWB Amendment). 


Proactive information about MSCA/FDCA shipments from CST to the customer is not affected by this.



Register for eServices login if not available yet. report missing/found cargo only via eServices

  • Delays in processing statements, claims, tickets, etc.
01. May, 2022
Your local sales office
Overview of process changes