Missing/Found Cargo to be reported only via eSErvices

Topic:

Affected export region(s):

ALL

Affected import region(s):

ALL

Product:

ALL

What is changing:

To ensure fast processing of enquiries and reduce waiting times in the Customer Service, we will accept Missing/Found Cargo case requests only via eServices (Contact Customer Solutions Team; available after Log-In), and not via e-mail anymore (same as AWB Amendment).

Proactive information about MSCA/FDCA shipments from CST to the customer is not affected by this.

Reasons:

Other

To-do for customer:

Register for eServices login if not available yet. report missing/found cargo only via eServices

In case of disregard:

Delays in processing statements, claims, tickets, etc.

Valid from:

01. May, 2022

Valid until:

Permanent

Contact:

Your local sales office

Lufthansa Cargo | Networking the world.

Notification - change in Lufthansa Cargo process